PULP FICTION: I GOTS IT. and, a VERY LONG story about receiving that gift card pertaining to LP/security that you should probably read.
ok, so, today i went to a sephora location i haven’t asked about pulp fiction yet to see if they had any info about it yet and they told me “probably in the next couple of weeks” but no actual date. the SA went to check in the back for me anyway and came out five minutes later saying “so we don’t have the whole line in BUT WE JUST GOT THE PALETTES IN!” and gave me this one. while this isn’t quite the same as someone opening a locked cabinet or whatever to hand you an item and lifting it which is obv not a good thing, i still had kinda the same vibes about it so i wasn’t totally comfortable with the idea of lifting it but i was definitely leaving that store with it one way or another so i kept it in my basket while i kept looking at other stuff.
NOW, my birthday is coming up so at various times i had a shitload of stuff in my basket so i could type it all out on my birthday list (which is also a back-up to-lift list tbh) on my phone. at this point i honestly wasn’t even thinking of lifting, because i was just in sephora mostly to a) ask about pulp fiction dates not expecting them to have any and b) wasting time before an appointment in the area. however, i guess at some point someone got super sus about me - i’m guessing the girl who originally gave me the palette, because i asked her the price and she “went to check” and never came back…and then i was immediately accosted by about 10 different SAs - and again, i was NOT lifting at all, not really planning to lift after knowing someone had to go to beyond the usual to get me the pulp fiction palette. i had had 2 of the nakeds in my tote earlier just to note which ones i wanted and put them back later, but this one SA came up to me and said really aggressively “oh are you paying cash, debit or credit? i’ll take your stuff up to cash for you. you had the nakeds right?” implying “you had them, i didn’t see you put them back, you must have stolen them, i am going to aggressively customer service you and take this tote of a bunch of items you’re not buying just to force you to pay now and stop being a dirty thief, k” - when i never lifted the nakeds (right then or any other time, and tbh they’re not even anywhere near the top of my list). i told her really politely that i wasn’t done yet and that i had put the nakeds back because i decided not to get them and she was like “OH, okay” (in a “lol yeah right” kinda way) and scurried off, but literally 20 seconds later i was looking at stuff in the smashbox aisle and turned my head and saw her PEEKING AT ME through the space under the bottom of the mirrors at the little makeover area thingy right across. like…what the fuck? and the second she saw me she moved really quickly and acted like she wasn’t there. lol.
and within the next 5 minutes i had every single SA ask me something. i mean, if i had actually lifted and i was still hanging around there like an idiot - fair enough! but this is one time i was legitimately there as a paying customer and every single SA was so busy staring at me that literally anyone else could have come in and robbed the place blind. so at that point i just got in line, paid for my pulp fiction palette to show i was a fucking paying customer and thought that would be that. NOPE, because i still had some things i wanted to add to my bday list (which i guess was kind of lucky). so i was walking around WITH MY SEPHORA BAG CONTAINING A PURCHASED ITEM, typing things on my phone, and this big guy they had brought out from the back around the time i was paying was standing right behind me and obviously they must have told him “she’s totally a lifter! watch her!” so he was like “so uh, whatcha doin’ there?” and i was like “uh…just making a list of things i want for my birthday…” and he said in the most obnoxious fucking tone, “oh, oh yeah, THAT’S what you’re doing, haha, OKAY”. i just kind of glared at him for a second and moved on, but i noticed he was literally everywhere i went. not generally watching the store, but watching ME, even after i had paid. I FUCKING PAID! I DIDN’T LIFT ANYTHING!
so once i noticed this (i even went to look at palettes with mirrors in them and moved the mirrors to see behind me and saw him standing a few feet behind me EVERY. SINGLE. TIME. like this dude wasn’t even being fucking discreet about the fact that he was ONLY tailing me) i decided to experiment and literally just to laps around the store, not even looking at things, or stopping in areas like men’s skincare/cologne just to see if he was going to follow me even there, even if i walked really quickly, even if i was in a really awkward corner and sure enough no matter WHERE i went in the store, he was there, always a few feet away. and he knew i knew he was following me, thinking he was intimidating me like i was wanting/trying to lift but his presence was really putting me off. NNNNOOOO. my problem here was that this time i had actually paid for an item, hadn’t done anything remotely suspicious (yet i saw a girl blatantly lifting MULTIPLE eyeliners and not even attempting to conceal…not a fuck was given in her case!) and i was being tailed by this huge LP dude. k.
so i went back up to cash and asked to make a complaint, because i am just not having this shit. the girl on cash got the manager for me and i explained my situation and just basically said “look, this security dude keeps following me, ONLY me, everywhere around the store and i’ve gone in every area and it is specifically ME and no one else and he keeps making little subtle comments about me stealing. i paid for my shit, it’s right here, here’s my receipt, search my bags all you want if you don’t believe me, i haven’t taken anything, so not only are his comments wrong but they’re offensive. i have no idea why i’m being targeted when i haven’t done anything differently than any other shopper in this store except that i’m still browsing after i paid, but i’m making a list of bday gifts i want from sephora and it’s getting pretty difficult to even do that with this man spying on me and honestly i’m not comfortable shopping in stores that are going to target/profile me for absolutely no reason (again, if this was any other time, go for it! just not this time! because i didn’t do anything!). i also used my VIB card which you can look up to confirm my bday and everything else if you seriously want to go there, and giving out my info would be pretty stupid to do if i was stealing from you (i almost never go to this location and i’ve never lifted from there). so i just wanted to let you know that having your big security dude follow young women around in a makeup store while they test items they might want for their birthday is kind of off-putting and a good way to make customers feel uncomfortable.”
the manager was apologetic (although i could tell she felt kind of awkward because clearly she must have been the one to order the guy to follow me, so…lol), said she was incredibly sorry for how i had felt in the store, wanted me to continue shopping there, said she didn’t need to search my bag because she believed me (meanwhile i could have ACTUALLY had a bag full of lifted makeup lol) and gave me a $25 giftcard on the spot. BOOM.
tl;dr sephora gave me a $25 giftcard because i complained after they had some huge LP dick follow me around the store when i wasn’t even lifting or acting sus except for looking at a lot of items and putting them back (because it’s almost my birthday and i was making a fucking list!) and i actually paid for the pulp fiction palette (and i was still followed while browsing with the sephora bag/purchased item). TAKE NO SHIT MY BABIES.